Last updated: 27 May 2026
This Privacy Policy explains how Simple Invoice (we, us, our) collects, uses, stores, and discloses personal information when you use https://simpleinvoice.au and related services.
1. What information we collect
Depending on how you use our services, we may collect:
- identity and contact details (such as name, email, phone, and business name);
- account and profile information;
- billing and transaction information, including payment status and subscription details;
- invoice and business records you create or upload through the service;
- technical and usage data (such as IP address, device/browser type, and pages visited);
- support communications and feedback.
2. How we collect information
We collect personal information when you:
- create an account or update your profile;
- use invoicing and related features;
- make payments or subscribe to a plan;
- contact us for support;
- interact with our website, cookies, and analytics tools.
3. Why we collect and use information
We use personal information to:
- provide, operate, and improve our services;
- process subscriptions, billing, and payments;
- verify users and protect account security;
- respond to support requests and communicate service updates;
- comply with legal and regulatory obligations;
- monitor performance, prevent misuse, and detect fraud.
4. Cookies and analytics
We may use cookies and similar technologies to remember preferences, improve functionality, and analyse website traffic. You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.
5. Disclosure of personal information
We may disclose personal information to:
- service providers that help us deliver the platform (such as hosting, analytics, email, and payment processing);
- professional advisers (such as legal, accounting, and compliance advisers);
- regulators, law enforcement, or other parties where required by law;
- parties involved in a business restructure, merger, or sale (where permitted by law).
6. Overseas disclosure
Some service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure personal information is handled in a manner consistent with Australian privacy obligations.
7. Data security
We use reasonable technical and organisational safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No system is completely secure, so we cannot guarantee absolute security.
8. Data retention
We retain personal information only for as long as needed for the purposes set out in this Policy, including to satisfy legal, tax, accounting, and compliance obligations.
9. Access and correction
You may request access to personal information we hold about you and request corrections if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To make a request, contact us using the details below.
10. Complaints
If you have a privacy concern or complaint, contact us first so we can investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. You should review their privacy policies before providing personal information.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated “Last updated” date.
13. Contact us
For privacy-related questions, requests, or complaints, contact us via https://simpleinvoice.au/support/.
